FAQ

  • 1. By Ship (Sea Freight)

    • Shipping Time:

      • Port to Port: Around 7-10 days.

      • Door to Door (Including customs clearance and delivery): Typically 15-20 days.

    • Cost: Most economical for large and heavy items like furniture.

    • Method: Shipping via containers (20ft or 40ft containers).

    • Common Ports: From major Chinese ports like Guangzhou, Shenzhen, or Shanghai to Thai ports like Bangkok (Laem Chabang) or Phuket.

    2. By Air (Air Freight)

    • Shipping Time:

      • Air Freight Transit Time: Around 2-4 days.

      • Door to Door (Including customs clearance and delivery): Approximately 5-7 days.

    • Cost: Much higher compared to sea freight. Suitable for smaller, urgent shipments.

    • Method: Shipping via cargo planes with careful packing to ensure safety and protection.

    3. By Truck (Land Freight)

    • Shipping Time:

      • For Transport within China to the Border (from a factory to a nearby border town): 1-3 days.

      • After crossing the border (From China to Thailand): Around 4-7 days depending on the route and customs clearance.

      • Total Delivery Time: Can take around 7-10 days, but varies greatly depending on specific routes and border crossing time.

    • Cost: Moderate to high depending on the route, but often used in combination with sea freight (e.g., truck from factory to port, and then sea freight).

    • Method: Truck transportation from China to Thailand overland, usually combined with sea freight or air freight.

    Additional Considerations:

    • Customs Clearance: Takes an additional 1-3 days, depending on the shipping method and the efficiency of customs processing at both ends.

    • Packaging: For sea freight, furniture is often disassembled and packed into flat packs or wooden crates. For air freight, packing is more robust to withstand air transport.

    • Transportation Route: From major Chinese cities like Guangzhou, Shenzhen, or Shanghai to Thai cities such as Bangkok, Phuket, or Chiang Mai.

    Summary of Shipping Types and Times:

    • By Ship (Sea Freight): 30-45 days (port-to-door), most cost-effective.

    • By Air (Air Freight): 5-7 days (door-to-door), fastest but most expensive.

    • By Truck (Land Freight): 10-14 days (depending on the route and customs).

  • 1. All delivery dates provided by The Company (whether stated in the quotation, the invoice or otherwise) are mere estimates only. Accordingly, The Company shall not accept any liability for product delivery delays.

    2. Full payment must be made before delivery schedule can be arranged with the client, unless otherwise stated.

    3. For all items in stock, your delivery must be taken one (1) month from the date of purchase.

    4. The receiver must be 18 years or older. Any claims regarding the delivery after signing will not be accepted.

    5. Once item is delivered and delivery note is signed, it is confirmed that item is fully accepted in a state as it is, any subsequent claims can be refused by the Company unless the issue is acknowledged by the company and falls within warranty period.

    6.Unless otherwise stated, all deliveries must be delivered to a single address at a building’s ground floor or to a level that has access to a lift where the delivered item can fit. In cases where items must be carried by staircase, additional labour charges will be imposed at prevailing rates. In cases where delivery must be made to more than one (1) address, an additional transport fee will be charged at prevailing rates for each delivery.

    7. The client must ensure access to project site or delivery site prior to commencement of delivery or renovation works. The Company shall not be held responsible for any loss or damage to loose articles left behind by the client in the delivery site. Any additional costs in terms of delivery equipment, e.g. the use of a crane, will be the sole responsibility of the client and will be charged accordingly. Whilst every care will be taken, no responsibility will be taken for customer’s property being damage during delivery.

    8. If product delivery is not possible or if the client is not present during delivery, the products will be returned to The Company warehouse. The client will be invoiced for any additional transportation and delivery fee. In addition, storage fee will be shouldered by the client in accordance to the Terms and Conditions.

  • 1. Any orders that are confirmed by The Company as ready to deliver must be accepted by the client within one (1) week. If delivery is postponed by the client, The Company may charge a storage fee equivalent to ฿TH 1,000 per item per week. Any order stored longer than three (3) months may be disposed or confiscated without compensation.

    2. The Storage Fee may be paid in lump sum or in advanced.

  • 1.The client is highly encouraged to inspect the product upon delivery or pick-up. Any defects must be reported to The Company immediately. Any claims after signing the acceptance document will not be accepted unless agreed upon by the client and the Company.

     2.  Unless there is a manufacturing defect on the product notified during handover, The Company reserves the right to refuse any refund, exchange or credit.

    3. Once the defect or shortage is verified by the Company, product collection arrangement will be provided immediately. Please note that a loan piece will not be provided as part of the resolution; however, in cases of product replacement, the client may use the defective item until The Company delivers the new piece.

    4. In the case the client uses our furniture without balance payment provided, the Company has right to claim renting fee for the period from delivery till the item is fully paid or taken back by the Company.

    5. All products sold in our showroom as display pieces will be handed over to the client under the condition that it will be ‘sold as it is’. The client then acknowledges the state of the display product and accepts its condition through payment. In case product is damaged during delivery arranged by the Company, full responsibility will lie upon the Company and will be settles on a case to case basis.

    6. Furniture finishes may tarnish over time. This is a natural occurrence and is not in any way related to the production of the product. Thus, The Company will not consider this as a manufacturing defect.

    7. Please be aware that some furniture finishes may tarnish over time. This occurs naturally and may vary based on the material used. It is not considered a defect if the finish is different from the expectation of the client or interior designer. Knots, open grain, wood cracks, colour change, material unevenness and mineral deposits are natural.

    8. Please be aware that some furniture has a distressed finish (e.g. scratch marks, antiquing etc.). This is intended and will not be considered as a manufacturing defect.

    9. Be aware every material has own attributes including visual uniqueness, odour characteristics or finishing feel. All these attributes represent materiality used for furniture and are considered as part of item deliveries. Any claims and complains must be done immediately during handover otherwise the Company has right to refuse such claims.   

    10. Please note that scars and wrinkles are natural characteristics of leather. Small cracks, unevenness and changes in finishing color are organic characteristics of wood and will not be considered as a manufacturing defect. 

  • The Company does not accept any returns of delivered/ picked-up products. In the case client decide to return the item back to the Company, any cost related to this return will be charged accordingly to the client. All payments ( down payments, progressive payments, balance payments) provided by client to the Company are not refundable in an event of return.

  • 1. The Company is not responsible for any issues related to design, construction or carpentry works after the order is accepted by client.

    2. The Company is not liable for any damages and injuries caused by our products.

  • Client information will be held with utmost confidentiality. However, The Company reserves the right to use personal information and contact details for marketing purposes.

  • 1. These Terms and Conditions shall be governed by and construed in all respects in accordance with the international law and government law of each of country where we deliver our products.

    2.All fees, duties and charges levied or imposed by any country’s government authority, including but not limited to custom duties, shall be borne by client and paid upon first demand without any deduction or set-off whatsoever.

  • 1. The Company and its in-house brand, RicherMax™, aim to provide the best services to all clients with high reputation and honesty in business practices. The Company will continue to put in afford to upkeep the good standard and responsibility.

    2. The Company reserves the rights to proceed with legal action to any individual or any company for defamation, regardless in form of verbal, public statement or via social media. The Company will proceed according to international legal criterion.