• 1. Product Quality Warranty : The warranty is valid for 5 years, starting from the date the customer receives the product.

    2. Exclusions: The quality warranty does not cover damage caused by abnormal factors (human factors, external force, natural disasters, etc.).

    3. Custom Orders: Products that are custom-made or materials specified by the customer (e.g., fabrics) are not covered under the quality warranty.

    4. Warranty on Seating Products: For seating products (mesh chairs, leather chairs, public chairs), the following components are covered under the 5-year warranty: headrests, backrest frames, armrests, seat cushions, base, gas lifts, and five-star bases.

    5. Repairs for Damage: For products damaged by improper use or after the warranty period, repair costs will depend on the level of damage. The customer will also be responsible for shipping costs.

    6. Warranty Claims for Appearance Damage: For product appearance issues or damage, the customer must provide photos or videos of the product for inspection. Our company will respond within 48 hours after receiving all required information.

    7. Manufacturing Defects: The company will be responsible for manufacturing defects for 1 month after delivery of the product unless otherwise stated in the contract. The company will not be responsible for wear and tear or improper usage of the product after the 1-month period. The company will not be liable for damage caused by improper use.

    8. Natural and Manufactured Materials: Natural or manufactured materials, including marble, granite, veneer, hardwood, laminate, plywood, fabric, genuine leather, metals, etc., may have water stains, spots, or color inconsistencies, which occur naturally and are not considered defects. Depending on the condition and position of the furniture, natural materials and manufactured materials may have minor cracks, inconsistencies, odors, shrinkage, coating irregularities, natural scratches, stone deposits, etc. Claims regarding these issues will not be considered defects. The company reserves the right to reject claims related to the characteristics of these materials.

    9. Industry Standards: The company reserves the right to non-precision within international industry standards (1-5 mm) depending on the materials, design, and construction of the furniture.

    10. For Additional Information: Please refer to section 8) Product Inspection and Custom Production.